Returns Policy


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Important Customer Information – Rayner Returns Policy

  1. Rayner accepts returned lenses for exchange only.
  2. Returned lenses are not accepted for cash credit or cash refunds.
  3. Carriage on returned lenses is to be paid by the customer.
  4. All returned lenses must have a Returns Authorisation Number obtained prior to despatching the lenses to Rayner by contacting the Customer Services Department on

(Telephone: 00-44-1903-58910) (Email: orders@web-dev.rayner.com/customers@web-dev.rayner.com)

  1. Returns made without a Returns Authorisation Number cannot be processed.
  2. The issue of the Returns Authorisation Number does not imply any co mmitment by Rayner to exchange all the lenses returned.
  3. To qualify for exchange, returned lenses must be currently manufactured styles in unopened original packs returned to Rayner within 6 months of purchase.
  4. Lenses returned with adhesive labels and/or writing on the carton cannot be accepted for exchange. Lenses with damaged or dirty lens cartons also do not qualify for exchange.
  5. Obsolete lens styles (styles Rayner no longer advertises) cannot be accepted for exchange.
  6. Rayner does not re-sterilise lenses.
  7. No exchange can be given for returned lenses lost or damaged in shipment.
  8. Out of date lenses cannot be accepted for exchange.
  9. If shipping from outside the UK, please note on the box and paperwork accompanying the parcel ‘BRITISH RETURNED GOODS’.

Very Important

  1. To return, please pack the lenses in a box, do not use a jiffy bag or envelope as invariably the lenses are damaged in transit and this will adversely affect your exchange request and/or may lead to a charge being made.